Privacy Policy
Effective Date: 12/09/2023
Please read this policy carefully. By accessing this application, you acknowledge and agree to the practices described in this policy, except where your specific permission is required. This Privacy Policy and the Legal Notices that may be updated on this application from time to time describe how we collect, use and disclose personal and non-personal information collected through this application or in the course of our business activities.
In accordance with applicable data protection laws, we, the business unit of this application, will be responsible for controlling the personal information collected from you on this application or to conduct or develop our business with you.
Information We Collect Automatically
When you visit this application, our servers automatically-collect certain browser or device-generated information, including but not limited to:
Domain name
IP address
The date, time and duration of your visit
Browser type
Operating system
Page access
We do not use this automatically-collected information to attempt to identify you, but we may associate it with information you voluntarily provide, as described below.
Information you provide
When using this application to conduct business with us or seek to do business with us, you may voluntarily provide us with personal information in the following ways:
By filling out forms (such as "contact us" forms) on our application or anywhere else where we do business
By visiting our applications, registering for an account, participating in our shopping platforms, connecting to a social networking site through our application
By downloading files from our application
By subscribing to newsletters or other information
Contact us by phone, email or our other contact methods
Generally, the personal information you provide to us may include name, address, email address, telephone number, and any other personal information used to resolve questions or complaints. This information will be required to enter into a contract with you (such as a purchase agreement or to provide services such as downloading information from our application). Failure to provide this information may prevent us from providing you with the service or product you require.
Information we obtain from third parties
We may also obtain information about you from third parties such as social media and data enhancement services.
Cookies
A cookie is a small file that can be placed on your device's hard drive or on an application’s server. We use cookies to obtain some of the automatically collected information described above. Most applications automatically collect cookies, but you do not have to accept cookies, in fact, you can modify your browser not to accept cookies. For more information on cookies, including how to set your internet browser to refuse cookies, please visit www.allaboutcookies.org.
If you continue to use this application after displaying our pop-up cookie notification banner, you agree to our use of cookies.
On our application, different types of cookies are used for different purposes, including strictly necessary cookies, performance cookies and functional cookies. Some cookies may be served by external third parties to provide additional functionality to our application, as described below. For example, we may use Google Analytics to analyze how visitors use our application. Google Analytics and similar tools use cookies to collect standard internet log information and user behavior information in an anonymous form. The information generated by the cookie about your use of this application (including IP address) is transmitted to our third-party suppliers, which are then used by us to evaluate visitor use of our application and to compile statistical reports on application activities. If you do not want Google Analytics to use your information, you may also use Google reCAPTCHA (hereinafter "reCAPTCHA") to check whether data on our application is entered by an individual or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of application visitors through various characteristics. This analysis starts automatically when an application visitor visits the application. When analysing, reCAPTCHA evaluates certain information (such as IP addresses, the time an application visitor spends on the application, or the user's finger movements). The data obtained during the analysis are passed on to Google.
Strictly Necessity Cookies
These cookies are primarily used to perform the action you request (such as identifying a login). If you block these cookies by adjusting your browser settings, we cannot guarantee that our application will be fully functional during your visit.
Performance cookies
These cookies are used to improve our application, e.g. to analyse how our application is used and where improvements can be made. These cookies are used to collect information on how visitors use our application. Information is collected in an anonymous form, including the number of visitors, where visitors came to the site and the pages they visited.
Functional cookies
These cookies enhance the performance and functionality of our application due to user actions. For example, we may show you personalized content or remember your preferences.
Manage and delete cookies
Managing cookies can be done from your browser. Your browser's help menu can help you learn how. For more information, please visit www.allaboutcookies.org.
Use of Personal Information
The following outlines the purposes for which we use your personal information. Please note that additional details about how we process your personal information may be provided to you in a separate notice or contract.
All processing (i.e. use) of your personal information is subject to the "conditions" for processing. In most cases, the basis for lawful processing is:
You have given your consent to the processing
The steps to enter into a contract with you or enter into a contract need to be processed
We are required to process in accordance with the relevant laws, or
on the premise of not infringing your interests and fundamental rights, based on our legitimate interests, in particular our legitimate interests in using supplier, customer and application user data to conduct and develop our business activities with them and others
Examples of how we use the personal information we collect include:
To analyze and advertise
To conduct and grow our business with you and others
To improve our application, and our products and services or develop new services
Customize our application according to user needs
Provide you with the documents or information you request
Communicate with users to resolve their questions or complaints
Provide you with any service or product you request
If permitted, to send you marketing communications
Disclosure of Personal Information
As our business develops, we may also entrust third-party service providers (who will operate under our instructions) to assist us in providing you with information, products or services, conducting and administering our business, or administering and improving this application. These third parties may need access to your information.
If your personal information is transferred to other group companies or service providers outside the Middle East, the European Economic Area, we will take steps to ensure that your information receives the same level of protection as in the Middle East, the European Economic Area, including by entering into a data transfer agreement, use the relevant Standard Contractual Clauses, or rely on certification schemes such as the EU-US Privacy Shield. For transfers to other group companies in the United States (the United States has not yet been identified by the European Commission as a country that provides adequate protection of personal information), we have implemented standard contractual clauses approved by the European Commission to protect personal information between group companies transfer. You have the right to know about the transfer mechanism of your information outside the European Economic Area by contacting us using the contact details below: userservice@dvcc.com.
Marketing, SMS and Email
Where lawful and with your prior consent, we may contact you via text message and email to introduce you to our products and services. If you would like to unsubscribe from such marketing communications, please use the "unsubscribe" link we provide in our emails or reply to the STOP number in a text message, or contact us directly at the contact details below and we will stop sending you such marketing communications information.
Analysis for marketing purposes
The purpose of the analysis is to provide you with application content or email content that is highly relevant or applicable to you. For this purpose, we use the information provided by you and third parties for data enhancement services to try and identify your personal preference and other important information. In addition, we try and identify products that may be of interest to you based on your visit patterns on our application (information we collect automatically) and responses to our emails (information you provide). Based on this information, we will adjust email content and potential application content to better match your personal preference and interests. The processing described is based on our legitimate interests (Article 6 (1) (f) GDPR).
Safety
We use data storage and security technologies to protect your personal information from unauthorized access, misuse or disclosure, unauthorized modification or unlawful destruction or accidental loss. Please note, however, that no application can be guaranteed to be 100% secure and we cannot be held responsible for unauthorized or accidental access beyond our control.
Keep your information
We implement general rules for the retention of personal information and we do not retain personal information after the purpose for which it was collected has been achieved. However, in certain circumstances (such as pursuant to legal, tax and accounting requirements), we may retain personal information for longer periods of time.
In certain circumstances, we may also retain your personal information for a longer period so that in the event of a complaint or problem we have an accurate record of your transactions with us.
External link
This application may contain links to third-party websites. Since we have no control over and are not responsible for the privacy practices of these websites, we recommend that you review the privacy policies of these third-party websites. This policy applies only to personal information collected on this application or in the course of our business activities.
Your rights
Under applicable law, you may have some or all of the following rights in relation to your personal information:
Obtain a copy of your personal information and information on how and on what basis it is processed
Correction of inaccurate personal information (including the right to complete incomplete personal information)
Deletion of your personal information (in limited circumstances where it is no longer necessary for the purpose for which it was collected or processed)
Restrict the processing of your personal information in the following cases:
The accuracy of personal information is questioned
The processing is unlawful, but you object to the deletion of personal information
We no longer need the personal information, but we still need it to make, exercise or defend legal claims
When we process your data legally with your consent or for the performance of a contract with you, store the data in a machine-readable format with a third party (or with you).
Withdraw your consent to our processing of your personal information (where the processing requires your consent).
Object to decisions based solely on automated processing or analysis.
Obtain or review a copy of the appropriate safeguards in place for transfers of your personal information to third countries or international organisations.
In addition to the above rights, you have the right to object to our processing of your information based on our legitimate interests, including (contrary to your consent, or in order to enter into a contract with you) profiling. You also have the right to object to our processing of your information for direct marketing purposes, including profiling for marketing purposes.
You also have the right to lodge a complaint about the protection of your data with your local supervisory authority.
For all of these rights, please contact us using the "Contact information" below. Please note that we may require proof of identification and we reserve the right to charge a fee where permitted by law, for example if your request is manifestly unfounded or if you are making excessive demands. We will endeavour to respond to your request within all applicable time frames.
Contact information
If you have any questions about this policy or you want to exercise any of your rights, you can contact us at: userservice@dvcc.com.